The basic principles of customer service at ADVANCE:
Always ready to help
Honest and reliable
ADVANCE goes to great effort to ensure your satisfaction at every step of the prototype production process and provide the highest standards of service to all clients. The key contact point in terms of customer service is the sales team, who liaise with you every step of the way, from initial quotations to ordering, consultation and advice, progress reporting, inspection and confirmation, packaging, delivery and final payment.
Let us take care of your prototype
Visit the facility to see production in progress
We encourage you to visit an ADVANCE facility for a first-hand experience of the manufacturing process. You are welcome to observe the latest machining and production equipment and inspect our quality systems and procedures. In this way, you can be confident that ADVANCE has the technical expertise and production capacity to meet and exceed your expectations. You can also peruse the confidentiality compliance mechanisms in place at ADVANCE. Rest assured that all confidential material, including prototype specifications, is subject to stringent security procedures.
* During facility visits, you will see a mock production run using a dummy prototype design.
Please note that certain sections of the facility may be off-limits due to confidentiality restrictions.
Our commitment to openness
Our sales team is committed to providing the highest standards of service to our clients. Processing procedures and quality standards are monitored constantly and clients are provided with regular updates as part of a comprehensive review process. Client feedback is actively solicited as part of our continuous improvement program.
Initial inquiryWe respond promptly to all quotation requests.
Confirmation of quotationAfter checking quality requirements and delivery deadlines, the next step is to place an order.
Preliminary setupJob details are entered into the production management system.
Pre-production checksThe job is discussed with the relevant production team.
MonitoringQuality standards and schedules are monitored constantly during production.
Final inspectionFinished products are subject to a final pre-shipment inspection.
Packaging and deliveryProducts are carefully packaged for delivery.
Payment and after-sales serviceWe respond promptly to any queries regarding delivered products.
We guarantee to every client that the completed prototype has been produced in accordance with our stringent quality management system. After delivery we solicit feedback from the client with respect to the quality of the finished product and whether our service has met their expectations.